Simple, comprehensive, cost-effective IT management.

 

ComputerCare has used its 25 years experience of minimising business downtime to tailor design a support package specifically for small / medium businesses in regional New Zealand.

Our OneCare package provides unlimited remote support along with cloud based Office365 software and anti-virus protection.

The last problem your business wants is downtime from a computer crashing, a virus infection or software issues.

For your peace of mind we’ve packaged up all this expertise into a product called OneCare, that lets you get on with what you do best.

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Benefits at a Glance

  • Unlimited remote support
  • Office365 software (Word, Excel & Outlook) for up to 5 devices per licence.
  • Comprehensive antivirus software
  • Your own personalised email address eg. bob@plumbing.co.nz
  • Management of all your mobile devices.
  • Proactive monitoring of your business computer systems.
  • Regular reports highlighting any identified issues.
All for a fixed monthly price from $69* per user.

*Excludes GST, on site charges and hardware

"Since moving to a OneCare agreement we have been very happy with the level of support and service provided by our support partner, ComputerCare. We have found them to be responsive and knowledgeable and our support requirements have been completed in a cost effective and timely manner"

Sean Wilde
General Manager - Operations
RJ's Licorice (NZ) Ltd

Full Details

Unlimited Remote Support

ComputerCare runs a Support Desk that operates from 8am to 5:30pm normal business days. You will have unlimited access to this resource. The Service Desk resolves problems that can be solved remotely and within 30 minutes. These generally comprise up to 80% of all computer related issues a small business user faces. On site work will incur additional charges. After hours support.

Office 365

This software subscription comprises Microsoft Outlook, Word, Excel, Publisher and PowerPoint for installation on up to 5 devices per user. Typically this could cover a work computer, home computer, tablet (such as iPad) and laptop. You can not use the user licence on more than one work user.

Antivirus Software

Installation of Kaspersky antivirus software on all work computers. The software will be configured to automatically update and is monitored to ensure it is operating as expected.

Personalised Email

Providing you have registered a domain name, this can be used to operate a more professional email address than using your Internet Provider. For example using jim@nzpplumbers.nz is certainly more professional from a business perspective than using something like jim.nzplumbers@gmail.com

Mobile Device Management

Our MDM utility is available for installation onto any smart phone and/or tablet devices you wish. This enables us to track, remotely lock/erase, auto and remotely configure with business applications and remove them when no longer required.

Systems Monitoring

We install a non-intrusive monitoring agent on all nominated devices. This allows us to monitor vital statistics and performance and also remotely administer the device as is necessary.

Regular Reporting

Our monitoring agent will generate an automated report which we will send you monthly advising you of any issues that might require attention on your devices

Fixed Monthly Price

For each user we charge only one price, though you are limited to one business-use device per user, be it a laptop or PC. While we will make every effort to resolve issues remotely, there may be occasions where we will need to physically inspect the device. Any need for us to attend site will be advised in advance and approval sought.

Unlimited On Site Support*

For clients within 20km’s (return journey) of any one of the three ComputerCare offices (Napier, Palmerston North, Wanganui) we can offer an all you can eat on-site support offering for an additional $30 per user per month.

*Optional Add on.

We recently migrated to MS SharePoint / Office 365 and ComputerCare have been instrumental in making the transition as smooth as possible, ironing out any ‘teething issues’ very efficiently.

Aleisha Christison
Administration Executive
Association of Local Government Information Management

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