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Our support agreements are the basis for a strategic partnership and a mandate for a proactive support relationship. Fixed price agreements provide premium response times and priority access to our support team to ensure continuity of your business. Proactive servicing and monitoring of your systems works to maximise the productivity of your team.
TotalCare is our premium support agreement providing ‘all you need’ unlimited remote and onsite support all for one regular monthly cost, along with Office 365 licenses to suit and comprehensive antivirus protection.
Our OneCare package provides unlimited remote support, a proactive support relationship, cloud based Office365 software and anti-virus protection.
PriorityCare has a primary focus on your servers and core infrastructure. It is best suited for organisations which require maximum uptime of their systems, recognising the financial implications of not being able to access their IT systems.
FoundationCare is suitable for organisations with less mission critical demands of their IT systems. This is a basic entry level Service Agreement giving peace of mind that your Critical Services are being monitored.
This is an Agreement designed to assist (mainly) Primary Schools and incorporates regular support calls and strategic planning.
Managing mobile devices is increasingly important for a business. A robust Mobile Device policy partnered with a Mobile Device Management solution can cut deployment costs, increase security and ensure a standard user experience.
ShadowProtect offers replication of backup images. This solution allows a backup of your entire system (Server or Desktop) to be sent to the Cloud on a regular basis. A Baremetal Recovery Drive (BMR) can a be requested if a full recovery is required. In addition this solution allows you to power up your replicated servers in the Cloud for 30 days. In a DR situation your entire server network can be run from their data centre
ComputerCare provides the options of a loan server on all service level agreements. This provides you with rapid replacement options for a server onsite should your own server go off-line for any reason.
The Internet is a critical resource to many organisations and having redundancy is key to ensuring that should a fault occur you can still do your business. With today's high end firewalls, most businesses cannot simply buy a cheaper router from the nearest retailer to get them running. A Web Manager contract resolves this by providing customers with automated backups of their firewall, monitoring of Internet usage and access to a replacement unit should it be required.
We'll contact you to discuss which managed service would be best for your business.
- Sacred Hill Vineyards Ltd.