Do you want to save more of your valuable time?

Our support agreements are the basis for a strategic partnership and a mandate for a proactive support relationship. Fixed price agreements provide premium response times and priority access to our support team to ensure continuity of your business. Proactive servicing and monitoring of your systems works to maximise the productivity of your team.

Service Agreements

TotalCare

TotalCare is our premium support agreement providing ‘all you need’ unlimited remote and onsite support all for one regular monthly cost, along with Office 365 licenses to suit and comprehensive antivirus protection.


OneCare

Our OneCare package provides unlimited remote support, a proactive support relationship, cloud based Office365 software and anti-virus protection.


PriorityCare

PriorityCare has a primary focus on your servers and core infrastructure. It is best suited for organisations which require maximum uptime of their systems, recognising the financial implications of not being able to access their IT systems.

FoundationCare

FoundationCare is suitable for organisations with less mission critical demands of their IT systems. This is a basic entry level Service Agreement giving peace of mind that your Critical Services are being monitored.

Education 

This is an Agreement designed to assist (mainly) Primary Schools and incorporates regular support calls and strategic planning.

Additional Services

Mobile Device Management

Managing mobile devices is increasingly important for a business. A robust Mobile Device policy partnered with a Mobile Device Management solution can cut deployment costs, increase security and ensure a standard user experience.

Business Continuity

ShadowProtect offers replication of backup images. This solution allows a backup of your entire system (Server or Desktop) to be sent to the Cloud on a regular basis. A Baremetal Recovery Drive (BMR) can a be requested if a full recovery is required. In addition this solution allows you to power up your replicated servers in the Cloud for 30 days. In a DR situation your entire server network can be run from their data centre

Loan Server

ComputerCare provides the options of a loan server on all service level agreements. This provides you with rapid replacement options for a server onsite should your own server go off-line for any reason.

Web Manager

The Internet is a critical resource to many organisations and having redundancy is key to ensuring that should a fault occur you can still do your business. With today's high end firewalls, most businesses cannot simply buy a cheaper router from the nearest retailer to get them running. A Web Manager contract resolves this by providing customers with automated backups of their firewall, monitoring of Internet usage and access to a replacement unit should it be required.

 

Request a Contact

We'll contact you to discuss which managed service would be best for your business.

Preference:


Since 2005 the team at Computercare has provided IT support and sales to our firm and during this time they have approached our needs in a very professional, knowledgeable and well organised manner. The team at Computercare Ltd has continually provided us with a high level of service and they contact us on a regular basis to keep us informed about the performance of our regional I.T. network and systems and they give us good professional I.T. advice when required. I would certainly have no hesitation in recommending Computercare Ltd to anyone requiring I.T. services.
- Balance Chartered Accountants Ltd.
 
image3.jpg

Testimonials

  • quotemarks.png
    As a client of ComputerCare, we really value their assistance with not only the IT support they effectively provide, but also with creating a service agreement with total flexibility that caters to our organisation’s needs. We recently migrated to MS Sharepoint / Office 365 and ComputerCare have been instrumental in making the transition as smooth as possible, ironing out any ‘teething issues’ very efficiently. Product knowledge of the team is of a high standard and they are very keen to resolve untoward issues – therefore growing their knowledge base. We really enjoy our working relationship with ComputerCare on all levels and their commitment to customer service/satisfaction. We feel the attention to customer care has enhanced the customer experience and hence we feel we are working together to make a difference.

    - Association of Local Government Information Management

  • quotemarks.png
    The team at Etheory are excellent to work with. They understand the problems and pitfalls of online and are a fantastic help not just in solving those problems but how to integrate the digital with the real world of business. We’ve enjoyed practical support and made to measure solutions for over 10 years!

    - Ballentynes Fashion Central

  • quotemarks.png
    The Manawatu Rugby Union engaged ComputerCare to manage all our IT support needs three years ago. We have steadily grown this relationship to a point now where ComputerCare work alongside us providing invaluable advice and direction in what is an ever changing world of IT. Being part of their unlimited support plan has proved to be our best decision yet. The staff are able to contact ComputerCare directly and have their issues resolved straight away without needing to consult myself. This has been great for productivity and the fixed price support allows us to set our IT budget with certainty. I have no hesitation in recommending the service provided by ComputerCare to any business requiring timely, hassle-free responses to daily issues and a fixed price.

    - Manawatu Rugby Union

  • quotemarks.png
    The service and expertise that we have experienced through our many dealings with ComputerCare has been nothing short of 1st class.

    - Mangahao Power Station

  • quotemarks.png
    I was looking for an IT solution which would free me up from having to manage the server and IT troubleshooting in our office, and with ComputerCare we have got that and so much more. Over the past year, ComputerCare have helped us to develop and implement an IT strategy which would not only upgrade our IT systems, but would help us achieve our strategic objectives. We now have long-term IT solutions in place and have really responsive customer service from ComputerCare. Our staff trust ComputerCare and are no longer looking to me to provide an "IT fix" when something goes wrong. They call ComputerCare directly and know they are going to get the help they need.

    - Blackmores

  • quotemarks.png
    We have been very happy with the level of support and service provided by our support partner, ComputerCare. We have found them to be responsive and knowledgeable and our support requirements have been completed in a cost effective and timely manner.

    - RJ's Licorice

  • quotemarks.png
    Since 2005 the team at Computercare has provided IT support and sales to our firm and during this time they have approached our needs in a very professional, knowledgeable and well organised manner. The team at Computercare Ltd has continually provided us with a high level of service and they contact us on a regular basis to keep us informed about the performance of our regional I.T. network and systems and they give us good professional I.T. advice when required. I would certainly have no hesitation in recommending Computercare Ltd to anyone requiring I.T. services.

    - Balance Chartered Accountants Ltd.

  • quotemarks.png
    We continually appreciate the phenomenal work that the teams at ComputerCare provide us with. They are truly experts in their fields. They are dedicated to our projects and fined-tune everything to meet our needs. We enjoy their efforts to maximize the usefulness of our existing software and hardware with the same enthusiasm as a new solution. We have always been able to count on the timely diligence of the team members for resolutions to our issues. They help us stay functional, reducing ongoing costs.

    - Clearview Estate Winery & Restaurant

  • quotemarks.png
    We have found ComputerCare to be exemplary on all levels. Their expertise in strategic planning, implementation and support have been nothing short of excellent. All team members are proactive, offer a high level of technical knowledge and are quick to respond. Overall great customer service. We now have peace of mind and a new level of confidence looking to the future. ComputerCare is a company that we would highly recommend to other organisations. Thanks for all the support

    - Sacred Hill Vineyards Ltd.