Home > Services & Solutions > Cloud > OneCare

OneCare

Service & Solutions

Managed Services Cloud Solutions

Business Challenges

Growth Efficiency Continuity

Businesses like yours need the same IT support as businesses in the Big Smokes like Auckland and Wellington. Because technology is making the world smaller and smaller, this is now possible.

Unlimited Remote Support

ComputerCare runs a Support Desk that operates from 8am to 5:30pm normal business days. You will have unlimited access to this resource. The Service Desk resolves problems that can be solved remotely and within 30 minutes. These generally comprise up to 80% of all computer related issues a small business user faces. On site and after hours support work will incur additional charges.

Office 365

This software subscription comprises Microsoft Outlook, Word, Excel, Publisher and PowerPoint for installation on up to 5 devices per user. Typically this could cover a work computer, home computer, tablet (such as iPad) and laptop. You can not use the user licence on more than one work user.

Antivirus Software

Installation of Kaspersky antivirus software on all work computers. The software will be configured to automatically update and is monitored to ensure it is operating as expected.

Personalised Email

Providing you have registered a domain name, this can be used to operate a more professional email address than using your Internet Provider. For example using jim@nzpplumbers.nz is certainly more professional from a business perspective than using something like jim.nzplumbers@gmail.com

Mobile Device Management

Our MDM utility is available for installation onto any smart phone and/or tablet devices you wish. This enables us to track, remotely lock/erase, auto and remotely configure with business applications and remove them when no longer required.

Systems Monitoring

We install a non-intrusive monitoring agent on all nominated devices. This allows us to monitor vital statistics and performance and also remotely administer the device as is necessary.

Regular Reporting

Our monitoring agent will generate an automated report which we will send you monthly advising you of any issues that might require attention on your devices

Fixed Monthly Price

For each user we charge only one price, though you are limited to one business-use device per user, be it a laptop or PC. While we will make every effort to resolve issues remotely, there may be occasions where we will need to physically inspect the device. Any need for us to attend site will be advised in advance and approval sought.

Unlimited On Site Support*

For clients within 20km’s (return journey) of any one of the three ComputerCare offices (Napier, Palmerston North, Wanganui) we can offer an all you can eat on-site support offering for an additional $30 per user per month. *Optional Add on.

logo-microsoft-gold-partner.gif

Benefits at a Glance

  • Unlimited remote support
  • Office365 software (Word, Excel & Outlook) for up to 5 devices per licence.
  • Comprehensive antivirus software
  • Your own personalised email address eg. bob@plumbing.co.nz
  • Management of all your mobile devices.
  • Proactive monitoring of your business computer systems.
  • Regular reports highlighting any identified issues.
All for a fixed monthly price of
$67* per user.

*Excludes GST, on site charges and hardware


Interested?

We have more information that we are sure you will find useful.
Just complete the details below and select the downloads you want and/or request a contact

Please select which files you would like to download:





image3.jpg

Testimonials

  • quotemarks.png
    We have been very happy with the level of support and service provided by our support partner, ComputerCare. We have found them to be responsive and knowledgeable and our support requirements have been completed in a cost effective and timely manner.

    - RJ's Licorice

  • quotemarks.png
    As a client of ComputerCare, we really value their assistance with not only the IT support they effectively provide, but also with creating a service agreement with total flexibility that caters to our organisation’s needs. We recently migrated to MS Sharepoint / Office 365 and ComputerCare have been instrumental in making the transition as smooth as possible, ironing out any ‘teething issues’ very efficiently. Product knowledge of the team is of a high standard and they are very keen to resolve untoward issues – therefore growing their knowledge base. We really enjoy our working relationship with ComputerCare on all levels and their commitment to customer service/satisfaction. We feel the attention to customer care has enhanced the customer experience and hence we feel we are working together to make a difference.

    - Association of Local Government Information Management

  • quotemarks.png
    The team at Etheory are excellent to work with. They understand the problems and pitfalls of online and are a fantastic help not just in solving those problems but how to integrate the digital with the real world of business. We’ve enjoyed practical support and made to measure solutions for over 10 years!

    - Ballentynes Fashion Central

  • quotemarks.png
    I was looking for an IT solution which would free me up from having to manage the server and IT troubleshooting in our office, and with ComputerCare we have got that and so much more. Over the past year, ComputerCare have helped us to develop and implement an IT strategy which would not only upgrade our IT systems, but would help us achieve our strategic objectives. We now have long-term IT solutions in place and have really responsive customer service from ComputerCare. Our staff trust ComputerCare and are no longer looking to me to provide an "IT fix" when something goes wrong. They call ComputerCare directly and know they are going to get the help they need.

    - Blackmores

  • quotemarks.png
    The service and expertise that we have experienced through our many dealings with ComputerCare has been nothing short of 1st class.

    - Mangahao Power Station

  • quotemarks.png
    The Manawatu Rugby Union engaged ComputerCare to manage all our IT support needs three years ago. We have steadily grown this relationship to a point now where ComputerCare work alongside us providing invaluable advice and direction in what is an ever changing world of IT. Being part of their unlimited support plan has proved to be our best decision yet. The staff are able to contact ComputerCare directly and have their issues resolved straight away without needing to consult myself. This has been great for productivity and the fixed price support allows us to set our IT budget with certainty. I have no hesitation in recommending the service provided by ComputerCare to any business requiring timely, hassle-free responses to daily issues and a fixed price.

    - Manawatu Rugby Union

  • quotemarks.png
    We continually appreciate the phenomenal work that the teams at ComputerCare provide us with. They are truly experts in their fields. They are dedicated to our projects and fined-tune everything to meet our needs. We enjoy their efforts to maximize the usefulness of our existing software and hardware with the same enthusiasm as a new solution. We have always been able to count on the timely diligence of the team members for resolutions to our issues. They help us stay functional, reducing ongoing costs.

    - Clearview Estate Winery & Restaurant

  • quotemarks.png
    Since 2005 the team at Computercare has provided IT support and sales to our firm and during this time they have approached our needs in a very professional, knowledgeable and well organised manner. The team at Computercare Ltd has continually provided us with a high level of service and they contact us on a regular basis to keep us informed about the performance of our regional I.T. network and systems and they give us good professional I.T. advice when required. I would certainly have no hesitation in recommending Computercare Ltd to anyone requiring I.T. services.

    - Balance Chartered Accountants Ltd.

  • quotemarks.png
    We have found ComputerCare to be exemplary on all levels. Their expertise in strategic planning, implementation and support have been nothing short of excellent. All team members are proactive, offer a high level of technical knowledge and are quick to respond. Overall great customer service. We now have peace of mind and a new level of confidence looking to the future. ComputerCare is a company that we would highly recommend to other organisations. Thanks for all the support

    - Sacred Hill Vineyards Ltd.